Explorer View doesn’t work on a specific site…

Had an issue last year at a client’s site where a user noticed that they were unable to view a document library using "Explorer View". They kept getting the IE window, but where the explorer view would normally be, there was just a 404 error message.

Bit odd… so I checked around… Nothing wrong with her SOE… Site was trusted… She could access explorer view on other sites in the same farm, and even sibling sites… She wasn’t running vista… Hmmm…

Turned out she suffered from an "I found it First" syndrome – everyone had the same problem… with that site and that one only. Well, that makes it a bit easier – gotta be on the server! Eventually we traced it back to a mis-configured managed path hierarchy. This particular client had set up the following managed paths:

http://intranetsite/IT as a Wildcard inclusion site, and
http://intranetsite/IT/Department as another Wildcard Inclusion site.

This plays havoc with SharePoint Designer because it can’t resolve the webdav path properly… and I guess behind the scenes that’s what the explorer view is doing as well. Anyway, replacing http://intranetsite/IT/Department with an explicit inclusion and a placeholder web site did the trick.


About Brad Saide

I'm a SharePoint consultant. I'm also slowly going bald, seem to have a permanent spare tyre around my waist and enjoy socialising with friends over a beer or 10. The last 2 may possibly be related. Started working with SharePoint when the first version was in limited beta release (participated in the Technology Adoption Program while at Woolworths) and have been committed to the adoption of the technology as a business enabler ever since.
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